Everything you need to know
before you start training.
Still have questions after reading? Send us a message.
Is FetchUp free? What's included?
FetchUp has a free tier so you can try it before committing. On the free plan you get:
- Basic training plan (generalized, not AI-generated for your dog)
- Access to 5 AI chat messages per month
- Progress tracking for 1 dog
Pro ($9.99/month or $79.99/year) unlocks your personalized training plan built for your dog's specific breed, age, and behaviors — plus unlimited AI chat, session logging, and real-time plan adjustments as your dog improves.
Do I need special equipment to use FetchUp?
No. FetchUp is designed around common household items and minimal equipment. Most exercises use treats, a standard leash, and whatever you already have at home. If an exercise requires anything beyond basic supplies (like a specific toy or a clicker), we'll tell you clearly before you start.
No expensive training equipment, no special collars, no e-collars. We're strictly force-free.
How does the personalized training plan work?
When you sign up, you'll answer a short assessment about your dog — breed, age, size, temperament, and the specific behaviors you want to work on. Our AI uses that information to generate a structured 4-week training plan tailored to your dog.
Each week has daily sessions with specific exercises, duration guidance, and coaching notes. As you log your sessions, FetchUp tracks your progress and adjusts the plan — moving faster through skills your dog has mastered and slowing down when something needs more practice.
What breeds does FetchUp support?
All of them. We support purebreds, mixed breeds, rescues with unknown heritage — any dog is welcome. Our AI adapts recommendations based on breed characteristics (e.g., higher energy breeds get more activity-focused plans), but every plan is ultimately shaped by your individual dog's needs, not breed stereotypes.
Whether you have a Golden Retriever, a Chihuahua, a Border Collie mix, or a shelter dog with a mysterious background, your plan will be built around what we know about your specific dog.
How does the AI chat work?
Our AI chat is trained on dog training science and your dog's specific plan. Ask anything — "my dog still lunges at other dogs on walks, what should I do?", "is this treat too big for a puppy?", "my dog seems tired, should I skip today's session?" — and get a helpful, immediate answer.
On the free plan you get 5 messages per month. Pro gives you unlimited access. Chat history is saved so you can reference past advice anytime.
Can I use FetchUp for puppies? Older dogs?
Puppies: Yes! We have specific guidance for dogs 8–20 weeks old. Young puppies learn differently than adults — sessions are shorter, exercises are simpler, and we factor in vaccination schedules and bite inhibition. Just be honest about your puppy's age in the assessment so we can build the right plan.
Older dogs: Absolutely. Older dogs can absolutely learn new behaviors — it just takes a bit more patience sometimes. Our plans adapt to your dog's physical capabilities and energy level. If your senior dog has mobility issues or fatigue, we'll adjust accordingly.
Does FetchUp handle serious behavior problems — biting, barking, anxiety?
FetchUp handles common behavioral challenges like leash pulling, jumping, recall issues, counter-surfing, and basic obedience. Our AI will give you structured guidance for these.
For severe issues — human-directed aggression, severe anxiety, resource guarding that poses safety risks — we recommend working with a certified behaviorist (CPDT-KA or CAAB) alongside FetchUp. We won't pretend our app replaces professional behavioral intervention for complex cases, and we'll tell you when something looks like it needs more than we can provide.
How do I cancel my subscription?
You can cancel anytime from your account settings — no hoops to jump through, no phone calls required. Your access continues until the end of the current billing period, and we don't refund partially-used months. After cancellation, your plan and chat history remain accessible (read-only) until your billing period ends.
Contact us if you have any trouble cancelling — we'll sort it out quickly.
Is my data private?
Yes. Your data — including your dog's profile, training progress, and chat history — is private and never sold to third parties. We use it to run the service and improve your experience, not to advertise to you.
Read our full Privacy Policy for all the details on what we collect and how we handle it.
How is this different from YouTube videos or generic training apps?
YouTube videos are static. FetchUp is dynamic. With a YouTube video, you watch once, get generic advice, and figure out yourself how to apply it to your specific dog. There's no adaptation, no progress tracking, no accountability.
FetchUp generates a plan specifically for your dog, tracks your sessions, adjusts difficulty as your dog improves, and answers your specific questions in context. It's the difference between a cookbook recipe (generic) and a personal chef who knows your tastes (personalized).
Can I use FetchUp offline?
FetchUp requires an internet connection to generate and adjust your plan (our AI runs on our servers). However, once a session is loaded, you can complete the training exercises offline — just follow your plan. Session logs can be synced when you're back online.
The mobile app caches your current week's plan for offline access. Chat requires an internet connection.
How long does it take to see results?
It depends on your dog and what you're working on — but most owners see noticeable improvements in 2–3 weeks of consistent daily practice (15–20 minutes/day). Basic obedience like sit and stay can show progress within days. Leash manners, recall, and behavior change typically take 4–8 weeks.
Consistency matters more than session length. 10 minutes every day beats a 90-minute session on Saturday that you skip the rest of the week.
Still have questions?
Send us a message and we'll get back to you within 1–2 business days.
Contact us